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Ar - العربية
Help Center
How can we help?
Everything you might need, in one place — your account, your orders, our delivery and returns rules, and the answers to the questions we get asked most.
Frequently asked questionsTwenty answers covering ordering, payment, delivery, returns and the products. Start here — most questions are already answered.Talk to us on WhatsAppMessage +20 10 11598633 in Arabic or English. Send your order number and we will pick it up from there.
Shopping
Finding the right product and getting it into your cart.
All productsThe full Pretty Cosmetics catalogue — every hair, skin and body care product we stock, with its price and whether it is in stock.Hair CareDiscover the Secret to Radiant and Luminous Skin Your skin deserves optimal care that highlights its true beauty.…Hair CareYour crown of beauty starts here... Get healthy, strong, and vibrant hair Because your hair is a reflection of…Hair CareMajor Discounts on Your Favorite Beauty and Care Products High-quality beauty is now within your reach at the best…Your cartReview what you have chosen, change quantities and see your subtotal before you check out.
Your account
Signing in, and everything you can manage once you are.
Log inSign in with your email. There is no password to remember — we send a one-time code to your inbox each time.Create an accountYou can check out as a guest, but an account saves your addresses and keeps a record of every order you have placed.WishlistProducts you have saved for later. Tap the heart on any product to add it here.
Orders & delivery
How an order reaches you, and what to do if something is wrong.
Shipping PolicyWhich governorates we deliver to, how the delivery fee is calculated, dispatch times, and what happens if you miss the courier.Return & Refund PolicyThe 14-day window on sealed products, the hygiene rule on opened ones, and when and how your money comes back.Ways to payCash on delivery, InstaPay, and the Vodafone Cash, Orange Cash, e& money and WE Pay wallets. No card details are ever taken on this site.
Policies & legal
The formal terms behind the store.
Terms & ConditionsThe agreement that applies when you order — prices, acceptance, delivery, liability and Egyptian governing law.Privacy PolicyWhat personal data we hold, why, who we share it with, and how to ask for a copy or have it deleted.Cookie PolicyWhich cookies keep your cart and sign-in working, which are optional, and how to control them in your browser.
About us
Who we are and how to reach a person.
About Pretty CosmeticsHow we choose what to stock, where it comes from, and what happens between our shelf and your door.Contact usEvery way to reach us — WhatsApp, phone, email and the contact form.Frequently asked questionsTwenty questions covering ordering, payment, delivery, returns and the products themselves.
Did not find it?Tell us what you were looking for and we will point you to it — or fix the page so the next person finds it.