Shipping Policy

Where we deliver

We deliver to every governorate in Egypt, from Greater Cairo and Alexandria through the Delta and Canal cities to Upper Egypt, the Red Sea, and Matrouh. Pretty Cosmetics is an Egypt-only store, and we do not ship outside the country.

We deliver to residential and work addresses. Please give us a full address including the street, building number, floor, and any landmark that helps the courier find you, along with a mobile number that will be answered on the day.

Delivery fees

The delivery fee depends on your governorate and is calculated at checkout, so you see the exact amount before you confirm the order. Nothing is added to the total afterwards, and the courier will never ask you for more than the amount shown on your order.

Dispatch and delivery times

Orders are packed as soon as they are confirmed. We contact you on the number you entered, usually on WhatsApp, to confirm the items and the address before the order leaves us.

How long the order takes on the road depends on your governorate, with Greater Cairo the quickest and remote areas taking the longest. The estimate for your address is shown at checkout. Public holidays and peak periods such as Ramadan and Eid can add time, and we will tell you if that affects your order.

Tracking your order

Once your order is on its way, we send the courier's tracking details to you on WhatsApp. If you have an account, the order also appears under My Orders with its current status. You can message us at any time for an update.

If you are not there when the courier arrives

The courier calls the number you gave us and arranges another attempt. If you already know you will be out, message us before the delivery day, and we will move it to a time that suits you.

If we cannot reach you and the courier is unable to deliver after repeated attempts, the order is returned to us. We will contact you to arrange a new delivery date.

Checking your order on arrival

Please check the parcel with the courier before you pay or sign for it. Every product leaves us sealed, batch-coded and in date. If something is damaged, incorrect, or missing, tell us within 48 hours — see the Return Policy for how that works.

Questions about a delivery

Message us on WhatsApp at +20 10 11598633 or email sales@pretty-cosmetics-eg.com with your order number, and we will look into it.